Support
Talk to the people who build LAB256
One address, read by the engineers who work on the product. Licences, installation, a screen that does not load, a number that looks wrong: all of it goes to the same place.
Write to us
E-mail is the support channel. There is no ticket portal and no chat bot in front of it.
[email protected]Business days, 9:00 to 18:00 Brasília time. We answer within one business day.
What makes a request answerable on the first reply
- The LAB256 version and your operating system. The version is on Settings › Licence and version.
- The database engine and version (Oracle 19c, PostgreSQL 16, MySQL 8.4, ClickHouse 24.8) and how you connect: service name, SID, or database name.
- What you did, what you expected, and what happened instead. A screenshot of the screen helps; the error text, pasted, helps more.
- For crashes and blank screens, the log file: %USERPROFILE%\.lab256\lab256-debug.log on Windows, ~/.lab256/lab256-debug.log on Linux. It holds no passwords, but it can hold connection names and database error messages, so read it before sending.